The best attempt has been made to accurately describe all items in our store and we stand firmly behind the description details and photos of all items. All items pictured are of the item you will receive. You may even view photos of the unit in our customer gallery. Our units are pre-styled; however, you may need to upkeep the style on your own by following the instruction sheet you received. Some units will require more maintenance than others. At this time, all sales are final! This policy has been enforced due to the hygienic nature of wigs as well as the timely production process, so please make sure that you actually desire to purchase the unit you want; not simply wear and return. Please view our COVID response as the no return policy is strictly enforced. Federal law prohibits the return of hair products that have been used and this includes "trying them on" and/or making physical and chemical alterations to products received. We adhere to this strict policy as well as current national health and hygiene regulations.
Our items are unique and handmade and therefore considered to be custom made. If an item appears to have a defect, it is not and is simply a feature of the production process which requires time and attention to detail. As a result, Essence Wigs does not partake in exchanges or returns. Refunds will not be granted for any reason as our process ensures that the item ordered will always be what is received by you. Please be sure to read every detail about the item you are purchasing and view all pictures shared in the product page as all sales are FINAL! Be sure to ask any questions that you might have before ordering. We're glad to have established a reputation for providing excellent customer service and are always honored to help you.