The best attempt has been made to accurately describe all items in our store and we stand firmly behind the description details and photos of all items. All units pictured are of the unit you receive. Our units are pre-styled; however, you will need to upkeep the style on your own by following the instruction sheet you received. Some units will require more maintenance than others. At this time, all sales are final! This policy has been enforced due to the hygienic nature of wigs as well as the timely production process, so please make sure that you actually desire to purchase the unit you want; not simply wear and return. Please view our COVID response as the no return policy is strictly enforced. You may view this policy down below. Essence Wigs does not partake in exchanges. Please BE sure to read every detail about the item you are purchasing and view all pictures as all sales are FINAL! Be sure to ask any questions that you might have before ordering.