We accept all Major Credit Cards, Paypal and Etsy Gift Cards.
If you wish to cancel an order you placed, please use the contact seller form to notify us. Cancellations must be done right after the order is placed.
The processing time before your wig ships out is up to 5 business days. Read the listing carefully for the item you are purchasing.
This processing time does not include shipping time. AFTER the 5 business day processing time, please also allow between 3-7 business days for your unit to arrive to you! Please plan to allow a total of up to 12 business days before your order arrives at your place of residence if you are a US customer. In most cases, your package will arrive quicker but please plan to allow for this total time in case it does not.
International customers please allow a total time between 10-20 business days before your order arrives to you!
Our cut-off time for shipments is 3 P.M. Eastern Time. Otherwise, packages will go out the next business day. Shipments will be arranged by USPS FIRST CLASS MAIL or FEDEX HOME DELIVERY depending on your package's weight. You'll be sent an email with a tracking number once your package is shipped.
There are upgrade shipping options available in our shop should you require quicker service BUT you must contact us first before purchasing one of these! Upgrade shipping options are for upgrades of shipping (not processing). The processing time of 5 business days stays the same with upgrade shipping. If you need an item by a certain date, you must choose a speed processing option, if you cannot wait for the 5 business day processing time.
If you are an international customer, you are responsible for paying your country's import and/or custom's fee if there is one.
But please contact me if you have any problems with your order.
The best attempt has been made to accurately describe all items in our store and we stand firmly behind the description details of all items. All units pictured are of the unit you receive. At this time, all sales are final! This policy has been enforced due to the hygienic nature of wigs as well as the timely production process, so please make sure that you actually desire to purchase the unit you want; not simply wear and return.
Essence Wigs does not partake in exchanges.
Please BE sure to read every detail about the item you are purchasing and view all pictures as all sales are FINAL!
We'd like to say thanks to our wonderful customers! Thank you for providing us the opportunity to service your hair and beauty needs! Please read through our FAQs and policies before contacting us!
Items pictured and featured in our listings are of the exact unit you will receive. Please keep in mind that units are produced and styled individually by hand. There may be very slight differences from the style pictured due to the handmade process. However, the overall look and texture of hair will be exact!
Packaging and Green Initiative: Essence Wigs is a Green company since its establishment in 2015. We do our part to protect and care for the environment during business operations. Your item will be shipped to you in a chlorine-free, compostable, recyclable box, made from recycled wood fiber; fuss free packaging! Use of plastic and unnecessary packaging materials contributes to environmental harm and landfill buildup. You will never receive a unit in plastic packaging or bags as this defeats our green initiative. Gone are the days of receiving units in small packages, bags or boxes. We are doing our best to alert other companies about the dangers of doing so! Wigs should never be stored in small packages, bags or boxes as they lessen the amount of time a unit will last and contribute to unnecessary styling time for the customer. We know how important it is for you to receive your unit without needing to do anything to it. This is one of the prime reasons for our fuss free packaging! Our wigs are also too voluminous to fit in these types of wasteful packaging.
One of our platform partners, Etsy, has recently made a major move in the world of Green and we applaud them all the more for taking this step in Feb 2019. They now offset carbon emissions for every shipment made on its marketplace. Through this action, forests are protected, air quality is improved and wind and solar farms that generate clean energy are sponsored via 3Degrees.
Please review our e-book for more in depth information and tips about wig maintenance and storage.
No hassles. No styling of your own. Just fuss free hair and beauty™!
Essence Wigs..Because Natural is You™
The processing time before your wig ships out is up to 5 business days.
This processing time does not include shipping time. AFTER the 5 business day processing time, please also allow an additional 4-7 business days for your wig to arrive to you! Please plan to allow a total of up to 12 business days before the wig arrives at your place of residence if you are a US customer. International customers, please allow a total time between 10-20 business days before your wig arrives to you! Shipping and processing time upgrades are available but you must contact FIRST before purchasing.
If you find that you must have a unit by a certain date, you must purchase a speed processing upgrade. With speed processing your order will move to the first position in the line of orders and you will receive your order in no more than 4 business days. With priority mail upgrade, the processing time stays the same (5 business days) but you are opting for a speedier shipping time instead of the standard free, economical shipping. The shipping time is 3-4 business days after the processing time with this upgrade. There are two different rush processing and shipping upgrades available in our shop. There is one for domestic customers (USA) and one for International customers. Please purchase the appropriate one after contacting us!
If you are an international customer, your country may charge VAT and duty fees for items you purchase abroad. Please understand this before purchasing if you are an international customer.
Orders shipped using free standard shipping will usually be shipped with USPS First class Mail or Fedex home delivery which can take up to 7 business days (not including weekends). If this was used, the package will not be trackable until it arrives in the destination city, upon which it will enter the USPS system and will be trackable then. If you don't see a status update on tracking info and your order was shipped a few days ago, please understand this fact and be ensured that your package is definitely en route to you. If you desire a speedier shipping option and want to track it the minute it goes out for shipment, then you should purchase one of our priority mail upgrades (domestic or international) which is available in our shop.
We currently have at least fifteen human hair wigs of different textures listed in our shop. Please view the human hair category. Some are also listed in the 'bob styled and short' category. They are made with either 100% Indian Remy hair or 100% Brazilian Remy. We will be introducing other types of human hair. We also have a blended human hair wig! However, we actually prefer using synthetic hair because it provides the BEST texture that mimics afro-textured hair. Human hair is usually of Asian descent and the texture is drastically different than afro-textured hair. The sustainable, premium synthetic fibers that we utilize best mimic the various types of afro-textured hair. We have wigs that resemble type 3 and type 4 hair!
We do customize wigs. Colors are disclosed in the listing. However, if you find that you need a specific color, contact us FIRST before purchasing and we'll let you know if it is possible to create one with the color that you have in mind. Please pay keen attention to all details described in the listing.
Wigs have been created to ensure a custom and comfortable fit on all heads. Mostly all have adjustable straps so that you can adjust the circumference of the cap to your head size. Caps are large enough so that if you do have natural hair, it will be able to fit underneath. In most cases, caps can be customized to a certain size if needed.
No, at the present time, Essence Wigs is a 100% online wig boutique as are many other internet operated hair/wig companies. We chose to take this route as it allows for seamless, smooth and efficient operations for business.
Whether you are from the US or another country, we do take wholesale orders. Contact us! We may be able to provide a small discount. Order minimum - 5 items!
Nov 13, 2018
It's simply beautiful and I love it!!!
Aug 28, 2016
GREAT CUSTOMER SERVICE !
Aug 19, 2016
OMG!!! I cannot communicate how thrilled I am with this beautiful piece! She is gorgeous! She is full! She is light (weightless feeling on my head). She is PERFECTION!!! It looks like my natural head of hair. I WILL be purchasing more!!! Worth every penny spent! Customer service is great also; they answered every question with a polite "smile"! The only thing I did not like about this experience is the USPS tracking.
Jul 26, 2016
Another GREAT buy from Essence Wigs! I wasn't sure how it would look being so BIG and CURLY but it looks wonderful. These wigs are VERY lightweight and super easy to style. I didn't cut it or anything. It was great straight from the box.